£10 – £11/hour + High Bonus potential
Saturday & Sunday
9am – 5:30pm / 12pm – 8.30pm
JF Law is a dedicated personal injury law firm based in Liverpool. We have an outstanding team of Solicitors who are renowned for their expertise in Personal Injury, Employment Law, Foreign Injuries and even catastrophic events. You will join a new branch of our First response team where you will receive calls from our Pay Per Click Marketing campaigns (PPC), these are high value potential customers that you will guide through the claims process, you will be expected to manage the customers journey ensuring they have all the information they need to sign up to JF Laws services. This role is fast paced and requires individuals to not only hit but excel targets.
- Outbound and Inbound calls from/to clients in order to assist them in beginning their Claim.
- Gather the required information surrounding the incident in order for a case to be built.
- Collate data accurately and effectively by maintaining professional call handling techniques including all aspects of communication skills in a timely manner.
- Sales of potential products to assist clients in their case.
- Dealing with incoming Emails/Google Calendars.
- Follow up with claims.
- Work on our Live Chat system.
- Strong experience working within a call centre/phone based customer service environment.
- Experience within Data Entry.
- High level of customer call to sale conversion is a requirement.
- Previous experience within Claims/Telesales/PPI and Sales is a bonus (training will be provided for the right candidates).
- Experience within law/legal offices also a bonus.